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TD Technologies TD TECHNOLOGIES

FOR ROOFING COMPANIES

You can't answer the phone from a roof.

So the enquiry that came in at eleven gets a call back at seven, by which point they've had two other roofers round. This is the problem worth fixing first — and it's fixable.

Roofer fixing sheet roofing on a domestic property

TYPICAL PROBLEMS

Sound familiar?

Every roofing company we speak to recognises at least four of these.

Missed calls all day

Scaffold, wind, noise, gloves. The phone rings six times and you hear it twice.

Admin at nine at night

Callbacks, quotes and messages after a full day on site. It's the part nobody warned you about.

Quotes that go quiet

You price a full re-roof, send it over, and never find out whether it was price or timing.

Driving to jobs that weren't jobs

Forty minutes each way to look at a slipped tile someone wanted doing for nothing.

Too many small repairs

Gutters and patch jobs fill the diary while the full replacements go to someone else.

Feast then famine

Three weeks solid after a storm, then a fortnight where the phone barely rings.

Facebook leads you can't track

You've spent money on ads before and genuinely couldn't say what came back from it.

They're ringing four roofers

Homeowners contact several at once. First to reply properly usually gets the survey.

A ROOFING ENQUIRY, END TO END

Tuesday, 09:41. You're on a roof in Acomb.

You don't touch your phone until dinner. Here's what happens anyway.

09:41She enquires from an advert about full roof replacementsNot a generic roofing ad — one about the exact job you want more of.
09:41A reply goes out in under a minuteAsking whereabouts in York and whether it's a repair or a replacement.
09:43The details come out: 3-bed semi, 40-year-old covering, winter leakPlus access at the back, which decides whether you need scaffold.
09:44She's offered Tuesday 14:30 or Wednesday 10:00 for a surveyBoth slots are in areas you're already working, and neither clashes with your diary.
18:30You look at your phone. There's a survey booked and everything you need to know.No callbacks to make, no notes to write up, nothing chased on your evening.

WHAT WE'D USUALLY SET UP

For a roofing company, in this order.

QUESTIONS WORTH ASKING EVERY ROOFING ENQUIRY

Is it a repair, or are you thinking full replacement?

Roughly how old is the current roof?

Any leaks or damage showing inside?

Bungalow, semi, terrace or detached?

Is there access round the back for scaffold?

Insurance claim, or paying privately?

Six answers and you know whether it's a survey, a quick quote, or a polite no.

Roofing questions

We only want full replacements, not repairs. Possible?

Largely, yes. Advertising can focus on replacement work and qualification can filter small repairs politely. You'll still get some — homeowners don't always know which they need until someone's looked.

What about storm work?

That's when call handling earns its keep. Everyone rings at once, most calls go unanswered, and the firm that picks up gets the work. Campaigns can also be turned up quickly when weather creates demand.

Do you work with roofers outside your area?

Yes. We're based in Swindon and work with businesses across the UK — everything here runs remotely, and the only local part is your own targeting.

We've been burned by a lead-gen company before.

Understandable — shared leads sold to four roofers is a bad deal. Everything we build runs in your accounts, with your enquiries, and stays yours.

Let's talk about your roofing enquiries.

Half an hour, no hard sell, and a clear view of where the work is going instead of to you.

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