SOCIAL MEDIA ENQUIRIES
Turn messages into real opportunities.
"How much for something like this?" under a photo of last month's job is a genuine enquiry. It just doesn't look like one, and it usually sits unanswered for two days.
THE PROBLEM
Social enquiries don't feel like leads, so they get treated like chat.
They arrive in an app someone checks in the evening. There's no record of them anywhere. Comments asking about price get a thumbs up and nothing else. Half the time nobody's sure whether it was ever answered.
And when the page is being used to advertise, those messages are the most direct enquiries you get.
WHAT CHANGES
One inbox for every channel
Facebook, Instagram and website chat read and answered in the same place as everything else.
Answered in minutes, not evenings
Which matters more here than anywhere — people messaging on Instagram expect a fast reply.
Comments moved to a conversation
A public reply, then the pricing conversation taken into messages where it belongs.
They become proper leads
A DM turns into a contact record with a source, a status and a next step — not a notification.
WHERE IT FITS
It's most useful when you're already advertising.
Campaigns generate messages as well as form fills. Handling both properly is the difference between a busy inbox and a busier diary.
USEFUL IF
■Your Facebook or Instagram page gets regular messages
■Photos of finished jobs bring in "how much?" comments
■Several people have access and nobody owns replies
■You'd like a website chat that isn't ignored overnight
Questions about social enquiries
Do you need access to our pages?
Yes, the level needed to connect messaging. Your pages stay yours and access can be removed at any time.
Will it post content for us?
No. This is about handling enquiries. Content and posting are a separate conversation.
What about people asking for prices publicly?
They get a helpful public reply and an invitation to message, which is usually better for you than a number in the comments.
Can we still reply ourselves?
Always. Everything appears in a shared inbox your team can jump into, and replying yourself takes precedence.
When did you last check your page messages?
Have a look before the call. There's usually something in there worth following up.