Terms of Service

1. Use of this website

By using this website you accept these terms. If you do not accept them, please stop using the site.

The content here is provided for general information about our services. It does not constitute advice on which you should act without discussing your own circumstances with us, and it does not form an offer or a contract.

2. Our services

TD Technologies provides marketing and business systems services to service businesses. These may include Meta advertising management, CRM setup and lead management, automated response and follow-up, lead qualification, appointment booking, inbound call handling, social media enquiry handling and website or landing page development.

The exact services provided to any client, and their scope, are set out in that client's proposal or agreement. Descriptions on this website are illustrative and may change as our services develop.

3. Client agreements

Work begins on the basis of a written proposal or agreement setting out scope, deliverables, fees, payment terms and notice periods. Where anything in that agreement conflicts with these terms, the agreement applies. Nothing on this website varies an existing agreement.

4. Marketing and advertising services

Where we manage advertising, campaigns normally run within the client's own advertising account. The client retains ownership of and access to that account, its data and its assets.

Advertising is subject to the rules of the platform concerned. Accounts, pages and campaigns can be restricted, rejected or disabled by the platform for reasons outside our control. We will work to resolve such issues but cannot guarantee an outcome or a timescale.

5. No guarantee of particular results

Results depend on many factors we do not control, including your pricing, your market, competition, seasonality, how quickly your team responds, how you conduct site visits and quotations, and platform behaviour.

Generating an enquiry does not guarantee a sale. A lead is an opportunity, not a customer, and converting it depends substantially on the client's own sales process.

6. Third-party platforms

Our services rely on third-party platforms, including advertising, CRM, telephony, messaging, hosting and AI providers. We are not responsible for their availability, pricing changes, feature changes, policy changes or failures. Where a platform changes in a way that affects your service, we will tell you and propose an alternative approach where one exists.

7. Client responsibilities

To deliver our services effectively we need the client to:

• provide accurate information about the business, its services and its areas of operation
• grant and maintain the access needed to the relevant accounts and platforms
• review and approve messaging, creative and automated content before it goes live
• respond to enquiries and appointments the system generates, within a reasonable time
• ensure any materials supplied to us, including images and text, may lawfully be used
• comply with applicable law in dealings with their own customers, including data protection and consumer protection requirements

Where a client does not respond to enquiries generated, or does not provide required access or approvals, the results of the service will be affected and we cannot be held responsible for that shortfall.

8. AI and automation limitations

Automated and AI-assisted systems are useful but imperfect. They may misunderstand a message, fail to recognise an unusual request, or handle an edge case less well than a person would. Systems are configured to hand over to a human where they are uncertain, but this cannot be guaranteed in every case.

Automated qualification reduces unsuitable enquiries; it does not eliminate them. Automated call handling reduces missed calls; it does not guarantee every call is captured. Delivery of messages depends on networks and platforms outside our control.

Clients are responsible for the content they approve and for monitoring conversations conducted in their name. We recommend that critical or high-value conversations are reviewed by a person.

9. Fees and advertising spend

Fees, payment terms and any setup charges are set out in the client's agreement. Unless stated otherwise, fees are payable in advance of the period to which they relate and are exclusive of any applicable VAT.

Advertising spend is separate from our fees and is paid by the client directly to the advertising platform from the client's own account, unless expressly agreed otherwise in writing. The client is responsible for that spend.

Third-party software or platform subscriptions required to deliver a service are the client's responsibility unless the agreement states that we provide them.

10. Intellectual property

The content, design and code of this website belong to TD Technologies and may not be copied, reproduced or reused without permission.

On full payment, the client owns the deliverables created specifically for them, including website content, campaign creative and copy produced for their business, together with their own customer data, domain and accounts.

We retain ownership of our own methods, templates, frameworks and pre-existing materials, and may reuse them for other clients. The client retains ownership of any brand assets and materials they supply and grants us a licence to use them for delivering the agreed services.

11. Acceptable use

You must not use this website or any system we provide to:

• break any law or regulation, including data protection and electronic marketing rules
• send unsolicited marketing to people who have not consented, where consent is required
• make misleading claims to consumers
• upload malicious code, attempt to gain unauthorised access, or interfere with the service
• copy, scrape or resell our content or systems

We may suspend or terminate access where these terms are breached.

12. Availability

We aim to keep this website and the systems we manage available and working, but we do not guarantee uninterrupted access. Maintenance, platform outages, connectivity failures and events outside our reasonable control may cause interruptions. Where an interruption affects a client service materially, we will work to restore it as quickly as we reasonably can.

13. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, wasted advertising spend, or indirect or consequential loss arising from use of this website or our services.

Our total liability in connection with a client engagement is limited to the fees paid by that client to us in the twelve months preceding the event giving rise to the claim. This clause does not affect the statutory rights of consumers.

14. Termination

Either party may end an engagement in accordance with the notice period in the client agreement. Fees for the current period remain payable, and work already carried out is chargeable.

On termination we will hand back access to accounts we manage on the client's behalf, and make the client's data available for export. We may terminate immediately where fees remain unpaid after reasonable notice, or where these terms or the acceptable use provisions are seriously breached.

15. Privacy and data protection

Our handling of personal information is described in our privacy policy. Where we process personal data on a client's behalf, we do so under a written processing agreement, and both parties must meet their respective obligations under UK data protection law.

16. Changes and governing law

We may update these terms from time to time. The version published here is the one that applies, and the date at the top shows when it was last revised.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

17. Contact

Questions about these terms: